Shipping Policy


To ensure excellent service and prompt deliveries, kindly input the accurate pin code in the shipping address field when filling out the Registration Form. Additionally, providing your correct phone number during registration is crucial as it enables us to stay in contact with you effectively.


The typical delivery timeframe within India is usually 5-7 business days, although it may differ based on your specific delivery location. Please be aware that if your location is not covered by our regular courier partners, we will utilize Value Payable Post (VPP) or Speed Post for dispatching your order. In such instances, the delivery duration may range from 7-10 days. It’s important to note that the delivery time can also vary depending on your specific delivery location. For orders placed from North East India, please allow a minimum of 10-12 business days for delivery.


  1. It’s important to note that flight delays, cancellations, and customs processing delays are factors beyond our control. These circumstances may impact the delivery timeline. Additionally, please understand that the customs and import clearance process requires time, which can affect the delivery schedule. The delivery timings are also subject to the customs policies and regulations of your specific region.
  2. For international deliveries, the estimated timeframe is typically 15-20 days. Please be aware that the tracking of your order is periodically updated to provide you with the most up-to-date status of the shipment. However, there may be a delay between scanning events and the availability of corresponding tracking information.
  3. Please be aware that any additional charges incurred for customs clearance of the shipment will be the responsibility of the recipient. Jiva Ayurveda does not have control over these charges, and it is difficult to predict their exact amount.
  4. In rare cases, it may be necessary for you to coordinate with customs or the local post office to facilitate the clearance of the shipment. If such a situation arises, we will keep you well-informed by providing all relevant information.